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Purchasing FAQ

Q:   Do I need a PayPal account?

No. We use PayPal as our payment gateway/processor because it is very reliable and secure, but you can pay directly via most credit cards from the 'Pay with PayPal' screen.

Q:   When do I receive the registration code?

Immediately after ordering, you will be given a registration code which is used to unlock the Premium Edition. Since spam filters occasionally block legitimate emails, check your spam folder. Contact us if you don't receive our email soon after ordering.

Q:   I live outside of the United States and Canada, so what do I select for State/Province?

Select 'Not Applicable'.

Q:   What are the most common credit card processing errors that occur when ordering?

Incorrect Address Entry

Please ensure that the street address and zip code that is entered for the registration information EXACTLY MATCHES the billing address that the credit card company/bank has on file.

This type of processing error can happen if you are using a corporate credit card and enter your own home address instead of the billing address for that corporate credit card.

Incorrect/No Credit Verification Value (CVV2) Entry

Please ensure that the CVV2 information is correct.  CVV2 is the three-digit number printed in the signature space on the back of most credit cards like Visa and MasterCard.  The CVV2 number is always the last group of numbers in the signature space on the back of the card.  It is not part of the regular credit card number.


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